AI Automation
Custom AI copilots for internal teams and customer care
Generic chatbots repeat scripted replies that frustrate customers and fail to resolve real questions. Your specialists end up interrupted all day to answer the same recurring inquiries.
Documents in, decisions out
When this helps
- Your support team answers the same requests all day.
- Customers wait for simple actions, such as tracking an order.
- Your team switches between several tools to handle one request.
When it does not. If your requests are few or always need a human judgment, a copilot will add little.
How we work
Use cases
We decide which requests the copilot handles and which stay with your team.
Rules
Its answers are limited to your approved information and its actions to the permissions you grant.
Tracking
A dashboard shows what was handled and what was passed on, so its behavior can be adjusted.
What we deliver
Common questions
Can the copilot perform actions inside our business software?
Yes, with the permissions you approve, it can look up an order, update a status or open a support ticket.
How do you prevent the copilot from making up answers?
We restrict answers to your approved documentation and hand the conversation to a human team member whenever a question falls outside scope.
How long does it take to set up a custom copilot?
Connecting your documentation and configuring the assistant’s behavior typically takes a few weeks.
How is this different from a document assistant?
A document assistant answers from your documents. A copilot can also act in your tools, for example by looking up a record or preparing a ticket.
Typical use cases
Let’s talk about your project
Tell us what you need in a few lines and we will reply directly.